FAQ

We’re located near the northeast corner of No. 3 Road and Granville Avenue in the city centre of Richmond. (For maps, please visit our contact page). Please note that our entrance is at the back, via the parking lot on Granville Avenue.

When you book through a third-party portal, additional administrative fee will be applicable for your reservation. Our website will always has the best rate available. Direct booking, direct savings.

Sorry kids, for now, this hotel is just for adults. Guests must be 18 years old or above to stay at the Panda Pod Hotel.

Early check-in is subject to availability and requests must be booked 24 hours in advance by email. Please include your preferred check-in time. We will confirm whether there is availability or not.

Late check-out is until 3:00pm, based only upon availability.  Half a day charge will be incurred.  However, if checking out at the regular time of 11am, luggage can be stored to be picked up later in the day.

Payment will be charged upon booking confirmation. You can cancel or change your reservation free of charge up to 3 days (72 hours) before your arrival. There will be a link to the cancellation form from your email if you wish to cancel your reservation. See our hotel policies for more information on group bookings.

You are welcome to modify your reservation up to 3 days before your arrival. After that, you will be committed to your booking. Exceptions are offered to our VIP guests.

Relax. It’s all taken care of for you. You’ll receive your key for lockers at check-in. If needed, we can store one piece of your luggage for free, and the second piece will be charged at $5 per night per item. Storage space is subject to availability, so please contact us before your arrival if you know you’ll need storage Carry-on lockers are located under your pod and they are free of charge. You would also be given a free backpack locker as well as a shoe locker upon check-in. To make things easy, the same key will allow access to all your lockers.

Let us know asap by contacting the front desk staff. We will deactivate your key, reprogram the lockers and issue a new key for you. Once reprogrammed, the same key will no longer work for our lockers, even if it is later found. You will be responsible for the replacement fee of $20 Cdn. Refunds will not be given even if the key is found at a later time.

Panda Pod Hotel embraces guests requiring service animals. A BC guide/service certificate might be requested for a service animal, in the public areas. For the health and safety of all sleepers, animals aren’t allowed in the sleeping area, including regrettably, service animals.

 Guide dog and service dog act [sbc 2015] chapter 17 – tenancy. Section 3. (3)subsection (2) (a) 

(ref:http://www.Bclaws.Ca/civix/document/id/complete/statreg/15017#section3)

Panda Pod Hotel is always looking for good people. Please send your resume to hr@pandapod.ca with at least 1 practical example of how you can better our hotel and our guest experience.

Panda Pod Hotel wants to hear what you’ve got to say. Please send us an email (panda@pandapod.ca) with your feedback or comments. If you’d like to flag technical difficulties, please include a short explanation along with the error message received.

We appreciate you taking the time to tell us what’s working well for our guests and how to improve the experience. 

For all check-ins without exception, we ask for:

  1. Physical and original government issued photo ID (Canadian Driver’s License) or Passport.  We do not accept photos of ID.  
  2. Valid Credit Card for $80 deposit authorization.

Panda Pod Hotel, offers a great escape for people who are looking for a home away from home. Many neighbours come to us when: they need the extra space to host their visitors; dealing with renovations/water/fire damage at home; wanting a temporary escape; or simply wanting to stay somewhere that offers AC in summer. We also aim to service travelers before their connection flight. 

Each sleeping pod at Panda Pod Hotel has been designed as per the following manufacturer specifications:

  • Dimensions: The pod measures 200 cm in length, 110 cm in width, and 100 cm in height.
  • Weight Capacity: Each pod has a maximum weight capacity of 220 lb (100 kg).
  • Occupancy: Only one person is allowed in a pod at any given time. Multiple occupancy, even for short durations, is strictly prohibited.
  • Weight Restrictions: For the safety of our guests and to ensure the structural integrity of the pods, any individual occupying a pod should not exceed the weight limit of 220 lb (100 kg). Guests are kindly requested to adhere to this limit.

Upon checking in, an authorization hold (also known as a deposit) of $80CAD is required. Deposits are released shortly after check-out, if damages have not been incurred.

No, debit cards will no longer be accepted for damage deposits. We're transitioning to a credit card-only policy to ensure a more efficient and secure process.

Credit cards offer a more secure authorization hold for the damage deposit and ensure a quicker transaction process. This change is part of our ongoing efforts to improve guest experience and operational efficiency.