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SERVICES

Contact Us

  • 1-604-300-5551
  • panda@pandapod.ca
  • 6940 No. 3 Rd Richmond, BC, V6Y2C5

Panda Pod Hotel

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HOTEL POLICIES

At Panda Pod Hotel, the safety, security and comfort of our guests is our top priority. Accordingly, the following rules are strictly enforced:
  • Check-in time is after 3PM (15:00) PST.
  • Check-out time is before 11AM (11:00) PST. Failure to check out by this time will incur an additional charge equivalent to our one-day rate.
  • For the comfort of all guests, we ask that you keep noise levels (talking, music, etc.) low at all times, especially between 10PM (22:00) and 10AM (10:00) PST.
  • Only registered guests are allowed on Panda Pod Hotel premises. 
  • A limited number of pods is available for guests requiring accessibility.
  • Guests must be 18 years of age or older.
  • For security reasons, guests must present at check-in a valid photo ID displaying an address from outside the Greater Vancouver area (excluding islands) and a valid credit card. The name on the credit card must exactly match the name on the ID. Panda Pod Hotel reserves the right to cancel a booking if the names do not match. 
  • Per manufacturer specifications, all sleeping pods have a maximum weight capacity of 220lb/100kg. For the safety and health of our guests, only one person not exceeding 220lb/100kg is permitted in each pod at all times. 
  • No pets are allowed on hotel premises at any time. A BC Guide/Service certificate may be requested for service animals in the front desk and lounge areas. 
  • For health and safety reasons, no animals are allowed at any time in the sleeping area. Regrettably, this includes service animals (GUIDE DOG AND SERVICE DOG ACT [SBC 2015] CHAPTER 17 – Tenancy. Section 3. (3)Subsection (2) (a) ) (Ref: http://www.bclaws.ca/civix/document/id/complete/statreg/15017#section3 )
  • Transferring to another pod, after the pod allocated at check-in has been used, will incur a $20 cleaning fee.
  • Luggage storage is for checked-in guests only. It is accessible via the front desk. 
  • For health and safety reasons, a pod can only be used by the guest to whom it was allocated. Any guests found in a pod not allocated to them will be fined a cleaning fee of $200. 
  • As a Panda Pod guest, you are responsible for damages. Fees for damages include, but are not limited to, replacement costs for damaged items, stolen/soiled linens or towels, breakage of hotel property, and/or additional cleaning costs. 
  • It is suggested that you carry your access key set (key/card/fob and hotel metal key tag) at all times. A $20 replacement fee will be charged for a lost key or part(s) of the set. Refunds will not be issued if the keys/cards/fobs are found at a later time. 
  • The consumption of alcohol is prohibited on hotel premises. Management reserves the right to refuse entry to anyone who is deemed to be under the influence and/or is found bringing alcohol onto the property. Any guests found in violation of this policy will be removed from the premises without refund. If you are buying alcohol as a gift or for consumption after check-out, you must keep it sealed in your stored luggage. 
  • No drugs, smoking or vaping—including medical marijuana—is allowed on hotel premises. Any guests found in violation of this policy will be removed without refund and charged a $200 fee for deep-cleaning costs. All tobacco, marijuana and vaping paraphernalia must be kept stored at all times.
  • Due to allergy and fire concerns, candles, incense and essential oils (including diffusers, vaporizers, etc.) are prohibited. All candles, incense, essential oils and related paraphernalia must be kept stored at all times. Failure to do so will result in a $200 fee for deep-cleaning costs.
  • For health and safety reasons, the pod areas are strictly scent-free zones. Upon complaint from other guests, guests with scents such as perfume, marijuana, etc., will be asked to seal their items. Refusal to respect this policy may result in being asked to leave the hotel premises. 
  • Firearms are strictly prohibited on hotel premises.
  • For health and safety reasons, the preparation of any food is prohibited on hotel premises. Our lounge microwave may be used strictly for food reheating purposes. The lounge is also equipped with a coffee maker and kettle. The misuse of these small appliances will incur a penalty of $500.
  • Due to safety reasons, no outside electrical appliances may be used on hotel premises. Any guests found in violation of this policy will be removed without refund.
  • Due to health and safety concerns, no eating or drinking is allowed in the pod area. Any guests found in violation of this policy will be charged $200 for deep-cleaning costs.
  • For privacy protection, no photographs or video recording are permitted on hotel premises, except at the front desk and in the lounge area.
  • In order to prevent potential credit card fraud, please ensure that you have a valid photo ID and a valid credit card with matching names.
  • No cash accepted at check-in.
PAYMENT POLICY
  • All booking costs will be charged at the time a reservation is made.
  • Upon check-in, a CAD$80 security deposit will be put on hold on your pre-authorized credit card. Should damages occur or if the guest incurs any additional fees, the difference will be charged to the card on file.
  • For check-in, we accept Visa, Mastercard, American Express, and other popular credit-card service providers or partners. Charges will be in Canadian dollars.
CANCELLATION POLICY
  • Cancellations: Reservations cancelled 7 or more days before arrival are fully refundable. Bookings cancelled less than 7 days before arrival will incur the full cost of reservation. This includes no-shows and any cancellations made during the stay.
  • Changing a booking: If, for any reason, you have to change your check-in date, we will accommodate you free of charge, subject to pod availability. The duration of your stay must match the original booking.
  • Group cancellation rules: Groups of six (6) or more must contact the Panda Pod Hotel team to cancel fourteen (14) days prior to check-in date in order to receive a full refund. Late cancellations or no-shows will be charged the full cost of reservation for each pod booked. If your check-in is more than 14 days away, you are welcome to change your booking to an earlier date at no additional charge. If check-in is less than 14 days away and you would like to change your booking to a later date, we can accommodate you free of charge, subject to pod availability. The duration of your stay must match the original booking. If we are unable to accommodate the change, the group will be charged the full cost of reservation.
  • Changes in the length or dates of the reservation may result in a rate change. Group reservations are subject to group cancellation guidelines.
  • Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.
LOST & FOUND POLICY
  • All unclaimed items will be logged and stored for 14 days after check-out.
  • If you have left behind any of your belongings after your stay, please call Panda Pod directly at (604) 300-5551.
  • In order to properly identify the item(s), a complete description of the item(s) is required, including the date and area where the item(s) may have been lost or forgotten. 
  • If your item(s) is confirmed to be in our storage, you may schedule a time to pick it up at the hotel.
  • Panda Pod can ship your item(s) at your own risk and expense. If you plan to have someone pick up an item on your behalf, please provide their name in advance and ensure they have valid photo ID. For security purposes, Panda Pod Hotel will not release any items if valid photo ID cannot be presented.  
  • The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that the items will be found, nor will the hotel provide any compensation for items lost or forgotten under any circumstances.
FIRE SAFETY POLICY
  • The hotel is fully equipped with smoke detectors. A map with emergency exits can be found on the wall of each sleeping pod. Additional fire safety guidelines are available at the front desk. Please review this important information at the beginning of your stay.
  • No luggage items larger than carry-on — 9 inches x 14 inches x 22 inches, 22lbs; or 23cm x 40cm x 55cm, 10kg — are allowed in the pod area.
  • All carry-ons must be stored in the designated compartment under the pod.
  • Any extra luggage must be stored at the front desk storage room.
  • Hallways must remain clear at all times.
  • IN CASE OF EMERGENCY OR FIRE: Please call 911 and notify the front desk immediately. 
ENFORCEMENT
  • All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Panda Pod Hotel for the safety of all guests and staff will be dealt with according to the policies.  
  • Panda Pod Hotel reserves the right to refuse services to any guests who:
    • act violently or aggressively 
    • appear to be under the influence of alcohol or drugs
USE OF PERSONAL INFORMATION
  • Panda Pod Hotel will not use at any time, other than for the sole and express benefit of the hotel operation, or disclose to a third party, copy, modify, or adapt in any manner, the Guest’s confidential or private information, other than for the purposes contemplated herein, and it will hold the confidential and private information in trust and in strict confidence as stipulated by the current Canadian Federal and Provincial legislation.
LIABILITY
  • According to the British Columbia Hotels Keeper Act [RSBC1996]
FORCE MAJEURE
  • If, and to the extent that, Panda Pod Hotel is prevented from executing its expected Services for reasons of Force Majeure, while Panda Pod Hotel is so prevented, it shall be relieved of its obligations to provide Services, but shall endeavour to continue to perform its obligations so far as reasonably practicable. 
SEVERANCE
  • In the event that a court of competent jurisdiction finds any term or clause in these Policies to be invalid, unenforceable, or illegal, the same will not have an impact on other terms or clauses in these Policies or the entire Policy. 
Thank you very much for choosing Panda Pod Hotel. By cooperating with these policies, you will help to ensure a wonderful stay for you and your fellow guests. We look forward to seeing you soon!   **Panda Pod Hotel makes every effort to ensure that all information in this policy is accurate and up to date. However, no warranty, expressed or implied, is given that the information provided in this policy is error free. Panda Pod does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.**

PRIVACY POLICY

Panda Pod Hotel 

We are located at: 

6940 No. 3 Road Richmond, B.C.

TERMINOLOGY

The following terminology applies to this Privacy Policy, Terms and Conditions, and Disclaimer Notice and any or all Agreements:

  • The “Company”, “Ourselves”, “We”, “Our”, “WRSI”, “Westend Rental Solutions Inc.” and “Us”, refers to the Panda Pod Hotel, its parent, subsidiaries and affiliated companies, and their directors, principals, employees, agents and affiliates.
  • “User”, “Client”, “Guest”, “Visitor”, “You” and “Your” refers to you, the person accessing the Panda Pod Hotel’s website and hereby accepting the Company’s Terms and Conditions.
  • “Party” and “Parties” refers either the Company or the Client or both the Company and the Client.

YOUR PRIVACY IS CRITICALLY IMPORTANT TO US

This Privacy Policy applies to the Panda Pod Hotel’s website. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this Privacy Policy to explain why we collect your personal information, what information may be collected on the Panda Pod Hotel’s website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Panda Pod Hotel’s website and does not apply to our collection of information from other sources. The Panda Pod Hotel only collects, uses and discloses confidential information in accordance with the Personal Information Protection Act of B.C. (“PIPA”) and other applicable legislation.

ACCEPTANCE

By accessing the Panda Pod Hotel’s website, you acknowledge that you accept the terms and conditions of the Privacy Policy stated on this page in full and agree to be bound by them. Do not continue to use the Panda Pod Hotel’s website if you do not accept the entirety of the Privacy Policy as set out on this page.

WEBSITE VISITORS

Like most website operators, the Panda Pod Hotel collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Panda Pod Hotel’s purpose in collecting non-personally identifying information is to better understand how the Panda Pod Hotel’s visitors use its website. From time to time, the Panda Pod Hotel may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. The Panda Pod Hotel also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on its blog posts. The Panda Pod Hotel only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to the Panda Pod Hotel’s websites choose to interact with the Panda Pod Hotel in ways that require Panda Pod Hotel to gather personally-identifying information. The amount and type of information that the Panda Pod Hotel gathers depends on the nature of the interaction.

PERSONAL INFORMATION WE COLLECT

Panda Pod Hotel may collect “Personal Information” from you, meaning information that identifies you as an individual or from which you may be identified. For example, we may collect:

  • contact information, such as your name, mailing address, e-mail address, and telephone number;
  • credit card number or other payment account number, billing address, and other payment and billing information (“Payment Information”);
  • records and copies of your correspondence if you contact us;
  • information necessary to fulfil special requests (e.g., health conditions that require specific accommodation);
  • information collected through the use of closed circuit television systems, card key and other security systems; and

We may collect Personal Information from a variety of sources including:

  • through the Site;
  • through reservation;
  • when you otherwise voluntarily provide it to us, including in connection with our membership program.

We may also combine Personal Information we collect with publicly available Personal Information and Personal Information we receive from others or cross-reference with others. The collection and use of Personal Information, whether separately or combined, is done in accordance with and for the purposes described in this Policy.

If you voluntarily share “Sensitive Information” (e.g., Personal Information related to your health) with us, that information will only be used as necessary to fulfill special requests (e.g. health conditions that require specific accommodations). For example, if you voluntarily convey a health-related need to us, we may store and use that information in order for the hotel to provide a room with appropriate amenities. We do not collect or store Sensitive Information unless it is voluntarily provided by you. By providing such Sensitive Information, you expressly consent to our collection, processing and storage of that information in accordance with the terms of this Policy.

SECURITY

We employ encryption on all of your information requests. We use TLS encryption. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

By using the Panda Pod Hotel’s website, and by providing the Panda Pod Hotel with personal information, the user assumes all risks associated with unauthorized and subsequent use of the user’s personal and private information and the user agrees that at no time will the Panda Pod Hotel have any responsibility or liability to the user in connection with any unauthorized use.

ADVERTISEMENTS

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by the Panda Pod Hotel and does not cover the use of cookies by any advertisers.

LINKS TO EXTERNAL SITES

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

WE USE THIRD PARTIES FOR REMARKETING

The Panda Pod Hotel uses remarketing services to advertise on third party websites (including, but not limited to, Google and Facebook) to previous visitors to our site. It could mean that we advertise to previous visitors of our site even though they haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

The Panda Pod Hotel discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on the Panda Pod Hotel’s behalf or to provide services available through the Panda Pod Hotel’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Panda Pod Hotel’s website, you consent to the transfer of such information to them.

The Panda Pod Hotel will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, the Panda Pod Hotel discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when the Panda Pod Hotel believes in good faith that disclosure is reasonably necessary to protect the property or rights of the Panda Pod Hotel, third parties or the public at large.

If you are a registered user of the Panda Pod Hotels’ website and have supplied your email address, the Panda Pod Hotel may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with the Panda Pod Hotel and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Panda Pod Hotel takes all reasonable measures to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

AGGREGATED STATISTICS

The Panda Pod Hotel may collect statistics about the behavior of visitors to its website. The Panda Pod Hotel may display this information publicly or provide it to others.

COOKIES

To enrich and perfect your online experience, the Panda Pod Hotel uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Panda Pod Hotel uses cookies to help the Panda Pod Hotel identify and track visitors, their usage of the Panda Pod Hotel’s website, and their website access preferences. Visitors to the Panda Pod Hotel’s website who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Panda Pod Hotel’s website, with the drawback that certain features of Panda Pod Hotel’s website may not function properly without the aid of cookies.

By continuing to navigate The Panda Pod Hotel’s website without changing your cookie settings, you acknowledge and agree to the Panda Pod Hotel‘s use of cookies.

E-COMMERCE

Persons who engage in transactions with the Panda Pod Hotel, by purchasing the Panda Pod Hotel’s services or products, will be asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, the Panda Pod Hotel collects such information only insofar as is necessary or appropriate to fulfill the purpose of those persons’ interactions with the Panda Pod Hotel. The Panda Pod Hotel does not disclose personally-identifying information other than as described in this Privacy Policy. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, the Panda Pod Hotel may, in its sole and unfettered discretion, change its Privacy Policy from time to time. The Panda Pod Hotel encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

REMOVAL REQUEST

You may request a removal or correction of all personally identifiable information at any time through our contact page. Please allow a reasonable amount of time to remove your information.

ASSIGNMENT

The Panda Pod Hotel reserves the right to transfer all data in its possession to a successor-in-interest to its business or assets.

LIMITATION OF LIABILITIES
We are not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees.

APPLICABLE LAW AND JURISDICTION

The Panda Pod Hotel’s website is controlled and operated from offices in British Columbia, Canada, and is governed by the laws of the Province of British Columbia and any disputes in connection therewith are to be dealt with exclusively under the jurisdiction of the courts of the Province of British Columbia.

SEVERABILITY
If any term of this Agreement is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. 

CHANGES TO TERMS

These terms and conditions are subject to change at any time without notice.



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COVID - 19

Your safety and comfort, along with your fellow guests and staff, is Panda Pod Hotel’s highest priority. As such, below are the guidelines in place at our hotel.

  • Guests are required to have their temperature taken using a contact-free, instant-read thermometer before check-in. Guests who decline to have their temperature taken, or whose temperature reveals a fever, will not be permitted to check-in and will be asked to leave hotel premises. 
  • Guests are required to wear a face mask at all times on hotel premises, except when they are in their assigned pod or in the shower stalls. As such, guests are requested to not remove masks at the front desk or in the lounge area, hallways, and/or restroom facilities. 
  • Staff are required to wear a mask at all times. 
  • Panda Pod Hotel has hand sanitizer dispensers throughout the hotel premises. Please make use of the hand sanitizer often in addition to regular hand washing. In particular, please sanitize after coming in from outside, and before and after enjoying our shared facilities. 
  • Panda Pod Hotel is currently operating at reduced guest capacity to ensure that proper distancing can be maintained. Please do your part by maintaining the recommended minimum 2-metre/6.5 foot distance between yourself, hotel staff and your fellow guests whenever you are outside of your assigned pod. 
  • Panda Pod Hotel staff are dedicated to thoroughly sanitizing the hotel premises multiple times daily. Every pod will have UV sanitizing to ensure the highest standards of safety. If you find that any part of the premises isn’t being maintained to your satisfaction, please inform a staff member, and we’ll be happy to address it immediately. 
  • Under health and safety guidelines, Panda Pod Hotel reserves the right to eject, without refund, any guest found not abiding the above guidelines. 

If you have any questions or concerns about these guidelines, please don’t hesitate to ask — we’re here to help!